๐Ÿ– Stay Away - Review of del Lago Resort & Casino, Waterloo, NY - Tripadvisor

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All-in-all a great casino with great food and beverage choices, a great hotel and just a good time. Date of experience: March Ask HammerLiverpool about del.


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We truly appreciate you taking the time to provide feedback about the different aspects of the property. As far as being treated there, there are many very RUDE employees who treat their customers like dirt. If you have a job you won' be able to get the free offers because they are gone by the time you get out of work. The variety of Went for a treat for my mothers 75th Birthday while at the Casino I had an offer for a free cooler bag but what a surprise they ran out. Time of year. Just a note, if you feel the need to travel with anyone under the age of 21, there is absolutely nothing for them to do except maybe watch movies or play games in the rooms. Restaurants - There are a number of restaurant choices for all tastes. Need to find better people to run your promotions. There are non-alcoholic beverage stations, and for those that crave iced coffee, they actually have that and very clean bathrooms along the perimeter of the casino. Also have not changed my playing habits and my free play and other perks keep getting less and less. We love to see our guests have a great time with us and our apologies this has not been the case. Drink service is available on the gaming floor. The check-in area and counter is comfortable with a very friendly and professional staff. The first thing you notice upon entering the Del Lago casino is the clean, fresh smell. Many of the card tables have been relocated. Reviewed February 27, Reviewed February 12, Stay Away. Traveler rating. The Centrifico bar is, as the name implies, right in the center of the gaming area and easily accessible from all areas of the floor. We enjoy seeing our guests have a great time, and we apologize this was not your experience. Thank you for your review. Review Highlights. We appreciate your input. They know how many bags they order and how many people the offer is sent out to. Asked players club all they said is read the fine print about limited quantities. About to call it quits with this place. We were in the area to shop at Waterloo Outlet stores. The service was great. Go elsewhere and don't be suckered in to the free promotions. You can't just pick up a dessert you have to wait to have someone get it for you because it is behind glass. The Hotel - Valet service is great and personnel are friendly. Service was great, as well. The lamps they use dry up the food and make such things as the crab ragoons hard to eat. Norm, thank you for your review and we look forward to seeing you again soon! We look forward to seeing you in the future! Decided to once again stop at Del go. I did win at the casino but the games are boring and lack any fun. Thank you for your review! Language All languages.{/INSERTKEYS}{/PARAGRAPH} Security, floor attendants, bar service personnel are all friendly and personable. Should have never gone I have casinos near my that are owed by Indians that do a way better job. Also ate at the buffet before the concert. I believe that it is run by modern day "Mafia type" Crooks. No email or notice when you walk in that they ran out. Date of experience: March Report response as inappropriate Thank you. Believe this is a ploy to get you in. Be Smart, Stay away! Would definitely come here again. Spas , Casinos , Concerts. Thank you again, and we look forward to seeing you soon! We apologize for your poor experience and we truly do appreciate this feedback, as it is used to create better experiences for our guests. Reviews Write a review. The have water bottles near the desk in case you are thirsty. Not a big deal. Filter reviews. By the way they will respond to this review by saying they care but this is just fluff. We do not gamble but went to casino for a meal. Thank you for your review, John. While the casino is considered pretty much a non-smoking casino, there are rooms on the perimeter where one can go and have a cigarette. Its not even enjoyable to go there and play slots anymore as all they do is take take take!!. Rooms are clean and spacious. Buffet was buy one get one but the food was less to be desired. Once people found out the promotional item was gone they left and many left saying they wouldn't be back. Its been now over 1 month the slots have been so tight you can't pull a dime out of them!!. I have visited this casino on a number of occasions so this will be somewhat of an aggregate of the visits. We once again tried the buffet and it was excellent. All the card tables are now together - expanded to near the enclosed garage. I can see the results in my winnings now. Log in to get trip updates and message other travelers. The only thing missing is they do not have microwaves available. Excellent Very good Average Poor Terrible Traveler type. Del Lago Casino has so much to learn about the Casino World. See all reviews. The Casino - they have the usual slot machine games, table games and a small high stakes area. All-in-all a great casino with great food and beverage choices, a great hotel and just a good time. We do our best to make sure all guests are satisfied with their offers, and will always work to improve for the future. We had a much better experience than the previous visits. Suites are huge and nicely laid out although I do not believe any deluxe suites have two beds. We were glad that we did. The food is fantastic. Unlike many casinos on the east coast, there is, for the most part, plenty of room to maneuver with few exceptions. Depending on the day and time, service can take up to 10 minutes. {PARAGRAPH}{INSERTKEYS}Just back from an overnight Stay and Play package. We are glad you were able to visit us again and enjoy your experience. There is going to be a lot of empty seats in front of these slots. When promotions give you negative feed back then it is an epic fail. We tried several main dishes as well as the luscious desserts. If you are looking for a Casino that pays, then go to an Indian run Casino. Every time there is give aways in the middle of the floor they lock up the slots. The Vine Venue - Simply put, not a bad seat in the house.